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Survey highlights patients’ experiences of emergency department services

A survey of A&E and urgent care patients across England who used services in September 2018 has highlighted their experiences around waiting times, standards of care and dignity, patient safety, quality of discharge arrangements and more.

The Care Quality Commission’s Urgent and Emergency Care Survey 2018 – previously known as the A&E Survey – was published on 23 October.  Findings are available at national and trust level and feed into the inspection process as well as contributing to national measures of patient experience such as NHS England’s Overall Patient Experience Score.