Service delivery is the top tech priority for charities, according to survey
Improving the way online services for beneficiaries are delivered is the top priority for charities in 2015, ahead of cost-cutting, online fundraising, engaging volunteers and collaboration with others, according to a recent poll.
Almost 60 per cent of respondents said that they planned to invest in IT this year to improve service delivery.
Just under half of those surveyed said that to date their organisation had neglected to use technology to engage volunteers. Some 41 per cent said that improving online services for beneficiaries had been neglected while 31 per cent said that online fundraising had been neglected.
Charity IT provider Eduserv asked 107 delegates at the Charity Technology Conference 2014, organised by Civil Society Media, about their technology plans for 2015.