fbpx

FaithAction: New Blog from Felicity Smith

FaithAction's National Co-ordinator Felicity Smith has written a new blog post, examining the use of patient feedback to improve the health service.

"The questions on the (badly-photocopied) piece of paper ranged from the cleanliness of the hospital to the politeness of the staff… but then came a question that I was not expecting: “Would you recommend this service to a friend or family member?”

Both times this question stumped me."

Click here to read the full blog, entitled 'Urgh! Another Survey…"