FaithAction: New Blog from Felicity Smith
FaithAction's National Co-ordinator Felicity Smith has written a new blog post, examining the use of patient feedback to improve the health service.
"The questions on the (badly-photocopied) piece of paper ranged from the cleanliness of the hospital to the politeness of the staff… but then came a question that I was not expecting: “Would you recommend this service to a friend or family member?”
Both times this question stumped me."
Click here to read the full blog, entitled 'Urgh! Another Survey…"
