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Jon Rouse responds to Panaroma on care homes

Jon Rouse, Director General, Social Care, Local Government and Care Partnerships at the Department of Health has written a response to Panarama's 'Elderly Care: Condition Critical?' report on care homes.


Watching the BBC’s Panorama programme on care homes this week (17 June), I asked myself, who has the right influence to ensure a dominant culture of compassionate care within a care home or care service? Is it the organisation’s CEO, its board, the regulator or the local authority commissioner?

I reflected on my own experience of leading culture change. In each organisation there was a specific level of management that was crucial in securing that change. They were the managers who were close enough to the front line to know what was going on but senior enough that they had authority to make change happen. If you have a critical mass of these managers on board you’re in business, without them you can’t achieve lasting change, whatever the operational or regulatory context.


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